Documentation & Tutorials
Frequently asked questions
Sign up and account
Can I try ProjexaOne without paying?
Yes. A free trial is available at sign-up when the plan allows; then you can pick a paid plan.
Can I manage several communities with a single account?
Yes, with the Management plan an Organization can run multiple HOAs with isolated data.
What if I forget my password?
Use "Recover password" on the sign-in page. You’ll get a one-time link.
Subscriptions and payments
What happens if my subscription is suspended?
Access is restricted to read-only and payment management until you settle.
Can I change plans?
Yes, anytime from Administration → Subscription.
Does ProjexaOne process payments automatically?
No. AI suggests reconciliations but every payment approval or receipt issuance is done by a person.
Residents
An owner has 3 units. Do they get 3 invitations?
No, one invitation. The portal and app let them switch units from the top menu.
Can residents report payments?
Yes, from both the web portal and the mobile app, attaching proof.
Security
Is my data isolated from other Organizations?
Yes. Real multi-tenant isolation: no Organization can access another’s data.
Can I enable two-factor?
Yes, TOTP is available per user. Recommended for Owners and Admins.
Documents and signature
How do I verify an electronically signed document?
Scan the document QR. Verification is public and requires no login.
Can I change the authorized signer?
Yes. Prior documents keep the signer at the time of issue.